The regular delivery time is between 2-3 business days, but the estimated delivery time is depending on the country. Netherlands 2–3 business days € 3,95 Free over € 80,- Europe 4 – 5 business days € 10,00 Free over € 90 Outside Europe 5–10 business days € 24,00 Free over € 250

Free shipping on all european orders over € 99 is valid for european orders with a total of € 99 or more before taxes or any fees. The offer is only for customers shipping to an address inside of Europe. The same rules apply for the free shipping over € 250 offer on all orders outside op Europe. Packages will be shipped for free using our standard shipping service, which will be Post NL or DHL.

Customs, taxes, duties, and collection fees may still apply. All duties and/or taxes are the responsibility of the customer and are not collected by Knowledge By Roots, nor are they included in the order total. Any applicable fees will be due upon delivery. We deliver worldwide. However we do not ship to APO, post office box or FPO address.


Our returns policy is very simple – we will accept returns for any reason, and issue a refund or store credit. Anything that has been purchased online can be returned to our webshop. To send the item back please send it back to our address. All products must be returned within 14 days of receipt. All products must be unworn and unwashed. All products must have all original Knowledge by Roots tags still attached. Any products purchased in the Sale cannot be refunded. Shipping back to our webshop is at the customers’ own cost.


As soon as we have received your return, it will take approximately 7 to 10 business to process your refund

We will return a product for faulty if it has failed to live up to its life expectancy and is covered by our warranty policy. The warranty policy is dependent on the product category and reason for failure. We will not return a product for faulty if it isn’t covered by our warranty policy or if it the product was damaged whilst being used in a way that it was not intended. The intention of use is at the discretion of Moluccan Society and will be judged in a reasonable way.


If you have any sort of enquiries, please fell free to contact us. Questions regarding webstore orders and/or products will be answered as soon as possible.


Monday to Friday 9am – 3pm, Or send us an email: